Support
Find answers to common questions below. Can't find what you're looking for? Get in touch and we'll get back to you promptly.
How do I create my first event?
Sign in to your Ticket HQ account, click “New Event” from the dashboard, and fill in the details — name, date, venue, and ticket types. Your event goes live as soon as you publish it.
When do I get paid?
Ticket HQ uses Stripe Connect for payouts. Funds transfer directly to your connected bank account on Stripe's standard schedule — typically 2 business days after each sale.
How are tickets delivered to buyers?
After a successful purchase, buyers receive a confirmation email with a PDF ticket containing a scannable QR code. They can also view their ticket via a shareable link — no account required.
Can I issue tickets manually?
Yes. From any event page you can issue tickets directly from the dashboard — useful for walk-ins, complimentary tickets, or guest lists.
How do I check in attendees on the day?
Use the Ticket HQ check-in tools to scan QR codes at the door. Each scan validates the ticket in real time and marks the attendee as checked in.
What is the difference between Standard and Pro?
Standard charges 2% per ticket sold with no monthly fee. Pro is $99/month with no per-ticket fees, full API access, bulk event upload, advanced analytics, and up to 10,000 tickets per month.
Can I export my attendee data?
Yes. Export events, tickets, and customer data as CSV files from the dashboard at any time.
How do I refund a ticket?
From the order detail page, you can issue a full or partial refund to the buyer's original payment method via Stripe. See our Refund Policy for full details.
Still need help?
Email us at support@ticket-hq.com. We aim to respond within one business day.
